To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging.
Return Policy — My Dog Training Collar
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Once we receive your return, we will process your refund within 3-5 business days. Please note that depending on your financial institution, the refund may take additional time to post to your account.
Refund Policy for MyDogTrainingCollar.com
At MyDogTrainingCollar.com, we strive to provide the industry with the best quality dog training collars and customer service.
We understand that sometimes things don’t work out, and want to ensure our customers are satisfied with our products and services. That’s why we offer a 30-day money-back guarantee on all our products.
If you’re not completely satisfied with your purchase, you can return it within 30 days of purchase for a full refund.
Please note that all returns must be in original condition and include all original packaging and accessories. We also require proof of purchase (such as an order number or receipt).
Defective Items
If you have received a defective item, please get in touch with us immediately.
We will do our best to resolve the issue as quickly as possible. If a replacement is unavailable, we will issue you a full refund.
Shipping Charges
Shipping charges are non-refundable unless the item is defective or you received the wrong item.
If you received free shipping on your order, we would deduct the shipping cost when processing your refund.
International Orders
If you placed an international order, please note that you are responsible for all customs fees, duties, and taxes. We will not be able to issue a refund for these charges.
Late or missing refunds (if applicable)
If you haven’t received a refund, recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at info@MyDogTrainingCollar.com
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same thing, email us at info@MyDogTrainingCollar.com and send your item to 178 Leonia Ave, Leonia, NJ 07605, USA
Shipping
To return your product, you should mail your product to:
My Dog Training Collar
Address: 178 Leonia Ave, Leonia, NJ 07605, USA
Phone:+1 201 482 3702
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any inquiries, please get in touch with us at +1 201 482 3702
